All corals are shipped by UPS overnight, Monday-Thursday. Orders $300 and over receive free shipping. Shipments usually arrive by 10:30 am. Certain remote locations require later deliveries. Weather forecasts will be taken into consideration prior to shipping. Black Label Aquatics reserves the right to post-pone shipments if weather poses a risk for a timely delivery.
In the rare event of a DOA (Dead on Arrival), we ask that you send us a picture of the dead coral within 2 hours of arrival, unopened in our original bags. Our DOA policy only applies to shipments received on the first delivery attempt. Once we verify any losses, a credit will be issued for use on a future order. Credit will only cover livestock, shipping will not be covered. We package all shipments with great care to ensure the highest chance of survival during transit. Black Label Aquatics cannot be responsible for delays caused by weather or unforeseen circumstances. If you receive a shipment in less than desirable conditions, please contact us immediately. We will do our best to make every situation right for our customers.